FAQ

Frequently Asked Questions

  • HOW LONG DOES IT TAKE YOU TO STAGE A HOUSE?1 day - our professional staging team is capable of starting and finishing the staging all in one day.
  • IS DRAGONFLY HOMES INSURED?Yes, we are fully insured to cover any damages with Traveler's Insurance to the property while we are installing although we are careful and cautious to ensure we leave the property in the same condition as we found it.
  • DO I NEED TO STAGE THE ENTIRE HOUSE? Nope, not at all. Must-stage areas are whatever buyers see first plus master suite: Front porch, Entryway, Living room, Dining room, Kitchen, Master bedroom, Master bathroom.

    There is no need to stage secondary bedrooms.
  • DOES THE HOME HAVE TO BE CLEAN PRIOR TO STAGING?Yes, please do! It ensures our furnishings remain clean and provides optimal conditions for staging. Please refer to our Preferred Vendors page to find a professional and affordable cleaning company that we highly recommend.
  • DOES THE HOME NEED TO HAVE ELECTRICITY PRIOR TO STAGING?Yes, we need to ensure lamps are functioning and the temperature within the property is comfortable. If for any reason the AC/Heat stops functioning we need to know immediately to reschedule staging.
  • WHEN IS PAYMENT DUE?Payment is due after services are rendered. A QuickBooks invoice will be issued with payment instructions. If you need to pay via credit card, an additional 2.9% payment processing fee will be issued. Invoices will be sent out on Wednesdays.
  • WHAT OTHER FORMS OF PAYMENT ARE ACCEPTED?We accept payments via cash, personal or cashier's check (Dragonfly Homes LLC), Cashapp ($dragonflyhomes) and Zelle (Dragonfly Homes, 704-301-7502).
  • WHAT IF THE PROPERTY SELLS BEFORE OUR STAGING DATE?We charge 40% of the initial fee for any cancellations within 1 week of staging since the majority of our time is spent planning in our warehouse with additional time spent shopping and curating the design.
  • HOW LONG DOES IT TAKE TO STAGE A PROPERTY?It varies but typically we do a one day installation. We will communicate with the listing agent and/or homeowner a one hour window of arrival and one hour prior to finishing if they choose to do a walkthrough prior to finishing. We invite homeowners and/or agents to swing by and see us in action as we finish curating the design!
  • HOW LONG IS THE INITIAL INSTALLATION PERIOD?35 days from installation.
  • HOW MUCH NOTICE DO YOU NEED TO DESTAGE THE PROPERTY?A minimum one week's notice.
  • WHAT IF THE PROPERTY DOESN'T SELL WITHIN THE INITIAL 35 DAY INITIAL INSTALLATION TERM?A rental renewal fee of 25% is charged monthly until we are notified to remove furnishings.
  • WHAT IF FURNISHINGS ARE DAMAGED PRIOR TO REMOVAL?Regardless of who is at fault regarding damages to Dragonfly Homes furnishings a fee of the cost of the furnishings + a 20% restocking fee will be assessed and issued to whoever is responsible for paying the initial installation fee.

FAQ OWNER OCCUPIED STAGING

  • DO YOU STAGE OWNER OCCUPIED HOMES?Yes! We first schedule a staging consultation to do a walk-through with the homeowner and discuss what furnishings to keep, pack away and Dragonfly Homes furnishings, art and decor we will use to supplement.
  • HOW MUCH IS A STAGING CONSULTATION?
    We charge between $275-475+ tax for a "walk and talk" consultation with the homeowner depending on the size of the property. For an additional $175 we can give you a written report with pictures and a checklist to easily follow along which is helpful if the homeowner and/or real estate agent is unavailable to attend.
  • CAN THE HOMEOWNER TAKE NOTES DURING THE STAGING CONSULTATION?Yes! They can also use a voice recorder or video tape our consultation to refer back to if they'd like to.
  • HOW MUCH DO YOU CHARGE TO STAGE AN OWNER OCCUPIED HOME? It varies depending on the amount of furnishings, art and decor that is needed. If the homeowner decides to have us stage their home we will rebate the staging consultation fee. A homeowner can expect to pay anywhere from $995-2,250+tax for an owner occupied staging.
  • WHAT KINDS OF FURNISHINGS DO YOU PUT IN AN OWNER OCCUPIED HOME? We will bring couch covers (if unable to find an alternate storage away for couch), side chairs/tables, floor plants, art, decor, bedding, table lamps, neutral shower curtains, soap dispensers for decorative purposes only and floor lamps.
  • DO HOMEOWNERS SLEEP ON THE BED?Yes, we overlay our comforter, throw pillows and blankets on top of the homeowner's existing bedding to create that professional, curated look. At bedtime, the homeowner is instructed to "Burrito Fold" our furnishings.
  • HOW DO YOU "BURRITO FOLD" THE BEDDING?You start by putting the pillows and blankets in the middle of the bed and folding each side of the comforter in to create a big burrito that is then set beside the bed. Each morning prior to showings, the homeowner can simply unfold the comforter back on the bed and refer to professional photos on the proper placement of the pillows and throw blanket.
  • ARE THEY ALLOWED TO USE THE TOWELS?No, we ask that homeowners use their own bedding, towels and dishware while living in the home. Our furnishings and decor are purely decorative.
  • HOW DO YOU COME UP WITH THE DESIGN?First and foremost, we're most concerned with function and flow of the property so we rearrange the furnishings the homeowner is using. Oftentimes the homeowner will already have a primary color scheme in place so we will often play off that if it's neutral and calming. We avoid colors such as red and bright banana yellow, however. The idea is to create a neutral palette with bold pops of color, textures and patterns throughout.

FAQ VACANT STAGING

  • HOW DO YOU COME UP WITH THE DESIGN?We take inspiration from the wall color, finishes, fixtures and floor color/layout. By initially walking the property we envision how to maximize the livable space and what pieces would compliment the space and flow of the property.
  • WHAT IF THERE ARE DELAYS WITH RENOVATION AND/OR PAINTERS? We require 48 hours notice to change the date of our move and our next availability is dependent on the mover's schedule. For repeated delays we may charge a fee.